All orders are processed within 2 hours subject to all items in the cart being available..

When your order has been dispatched for delivery, you will receive an email from us to check its status. If you haven’t received your order within 12 hours after placing your order, please contact us at info@jacksonsrealfoodmarket.co.za with your name and order number, and we will look into it for you.

Yes, we accept returns up to 2 days after delivery.

Should a product in your order be damaged please email us as soon as possible at info@jacksonsrealfoodmarket.co.za with your order number and a photo of the item for us to arrange a replacement product or refund.

Should a product in your order be incorrect please email us as soon as possible at info@jacksonsrealfoodmarket.co.za with your order number and a photo of the item for us to arrange a replacement product or refund.

We want to assure you that your personal data is secure with us, and for you to understand how we use this data to offer you a better, more personalised shopping experience. All data is securely stored and shared with only necessary third parties and partners to deliver your products and/or service as consented to in compliance with local data protection laws.

No matter how you shop with us, we always want to provide you with the best possible experience. We need your personal data to facilitate the rendering of products and services you decide to take up. Knowing more about you also helps us provide you with promotions and discounts tailored to you as a customer.

Jacksons collects your data when you interact with us as part of using our website and any of our services. This data is that provided directly by you to us or via linked Partners that have your consent to do so. We may also collect your personal information from a person acting on your behalf, any regulator, or other third party that may hold such information.

We take the responsibility that comes with being entrusted with your personal data very seriously, and we're committed to respecting your rights regarding the use and security of your personal data. For this reason, we want to provide you with clear and transparent information about how we collect, use and protect your personal data, the circumstances where we may share your personal data and your rights in relation to your personal data.

To view the personal data we have of yours and update your details and preferences, login to your account profile. If you don’t have an account profile, you may register one. For more detailed, formal feedback in terms of obtaining a copy of all data we have of yours, please contact us at info@jacksonsrealfoodmarket.co.za